Cancel your plan

You can cancel Pro or Business yourself, at any time, without speaking to anyone. Open Plan & billing, choose Manage subscription, and cancel in the billing portal that opens. Your plan runs to the end of the period you have paid for, so you keep your paid features until then. After that your account moves to the Free plan, and you can upgrade again whenever you like.

Cancel your subscription

1. Sign in and open Plan & billing from your account settings.
2. In the Current plan box, click Manage subscription. A secure billing portal run by Stripe opens.
3. Choose the option to cancel your subscription, and follow the steps. The portal asks for a reason for leaving, which helps us improve.
4. Use the return link in the portal to come back to Plan & billing.

The Manage subscription button only appears if you have a paid plan that you pay for yourself. If you are on the Free plan, there is nothing to cancel.

What happens next

• Your plan runs to the end of the period you have paid for. You keep your paid features until then.
• At the end of that period your account returns to the Free plan.
• On Free you keep browsing every live tender, search and filter, one saved search, the weekly digest and a watchlist of up to 3 tenders. Daily delivery, unlimited saved searches and the other paid features stop. See What each plan includes.
• Your account and your saved data are not deleted when your plan ends.
• After you cancel, the date shown on Plan & billing is when your paid period ends.

Other things you can do in the portal

The same Manage subscription button is where you update your payment method. If a payment fails, Plan & billing shows a Past due label and the message "Last payment failed. Please update your payment method", and we email you a link back to the page.

Good to know

• If you are a Business team member rather than the owner, only the team owner can change the subscription. Plan & billing shows the owner's name, linked to their email.
• Changed your mind later? Follow Upgrade your plan.
• Closing your account is separate from cancelling: see Delete your account.
• For a VAT question about your account, contact us through the contact page.