Delete your account

You can delete your TenderSignal account yourself, at any time, from Settings. It takes a minute, and we email you to confirm once it is done.

How to delete your account

1. Sign in and open Settings from the account menu at the top right.
2. Settings opens on the Profile tab. Scroll to the Delete account card at the bottom.
3. Select Delete account. The card expands to list what will happen.
4. In the box labelled "Type" followed by your email address and "to confirm", enter the email address on your account. Capital letters and spaces around it do not matter.
5. Select Permanently delete my account. The button only becomes active once the address matches.

You are taken back to the home page and a message tells you your account has been deleted. Select Cancel instead if you change your mind before the final step.

What happens when you delete

• Your profile, saved searches, watchlist, alerts, notes, bids and integrations are deleted.
• You are signed out on every device, and we stop emailing you.
• We send you one confirmation email saying the account has been deleted. It is the last email we send.
• Our privacy policy says personal data is removed within 30 days, except where the law requires us to keep it for longer.

If you have a paid plan

Your paid plan is cancelled straight away, so you will not be charged again. Time left on the current billing period is not refunded. Our payment provider, Stripe, keeps your past invoices for accounting records.

If you would rather keep the account and only stop paying, see Cancel your plan.

When you cannot delete yet

• You own a team with other members. You will see a message asking you to transfer the team or remove its members in Team under Settings first. Do that, then try again.
• You have an admin account. Admin accounts cannot be deleted from Settings.
• If your plan could not be cancelled, nothing is deleted. You see a message and can try again in a few minutes.

Good to know

• Deleting is permanent and cannot be undone. You are welcome to create a new account later at /register, but your earlier saved searches and watchlist will not come back.
• If you only want fewer messages, you can change how often we email you under Email preferences in Settings instead. Account and security emails are always sent.
• Deleting your account is one of your rights under UK data protection law. The others, such as asking for a copy of your data, are explained in How we look after your data.
• If you have a problem, you can still write to [email protected], and you can reply to the confirmation email if you did not ask for the deletion.