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INSTITUTE OF CUSTOMER SERVICE

5 contracts won£226,800 total value

Every public sector contract INSTITUTE OF CUSTOMER SERVICE has won, with the buyer, value and end date for each. When these contracts approach their end date they usually return to the market. Business predicts when, follows INSTITUTE OF CUSTOMER SERVICE for you, and alerts you the moment a renewal goes live.

Where they win

The sectors, tender types and buyers where INSTITUTE OF CUSTOMER SERVICE wins most often.

See every live council tenders and find your next contract before they do.

See all UK contract awards.

Sectors

Social Care & Community3
Marketing & Communications1
Data & Digital Services1

Top Buyers

DVLA - Driver & Vehicle Licensing Agency
1 contract
£27,800
HM Land Registry
1 contract
£57,000
Mining Remediation Authority
1 contract
£30,000
NS&I
1 contract
£58,000
United Kingdom National Nuclear Laboratory Limited
1 contract
£54,000

Awards(5)

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HO - Customer Service Organisational Membership Agreement

Mining Remediation Authority
Nottinghamshire
£30,000
Awarded 1 Sept 2026
Ends 30 Nov 2029

Institute for Customer Service Membership

United Kingdom National Nuclear Laboratory Limited
Warrington
£54,000
Awarded 10 Aug 2026
Ends 31 Jan 2032

Membership of ICS for 3 years

NS&I
London
£58,000
Awarded 18 Dec 2025
Ends 31 Jan 2029

HMLR701091 - Membership for the Institute of Customer Service

HM Land Registry
Croydon
£57,000
Awarded 28 Feb 2025
Ends 31 Mar 2028

Provision of UK Customer Satisfaction Index Report

DVLA - Driver & Vehicle Licensing Agency
Swansea
£27,800
Awarded 23 Jul 2024
Ends 31 Jul 2026

Know when INSTITUTE OF CUSTOMER SERVICE's contracts come up for renewal

Business predicts when each of these contracts is due to be re-tendered, follows INSTITUTE OF CUSTOMER SERVICE for you, and alerts you the moment a renewal goes live, so you can bid before the incumbent locks it in again.

Why track INSTITUTE OF CUSTOMER SERVICE?

INSTITUTE OF CUSTOMER SERVICE is an active supplier to UK public sector buyers. Their contract history is one of the clearest guides to where the work is: which authorities they serve, what those contracts are worth, and, most usefully, when each contract is due to end. A contract nearing its end date is an opportunity, because the buyer will usually run the work again.

How renewal tracking works

We aggregate INSTITUTE OF CUSTOMER SERVICE's award notices from 600+ UK and Irish sources and read the end date on each contract. From those dates, Business predicts when each contract is likely to be re-tendered and, if you follow the supplier, alerts you the moment a matching tender goes live. That head start lets you speak to the buyer and prepare a bid before the incumbent is confirmed again.

What you can do here

  • Review the full history. Every contract INSTITUTE OF CUSTOMER SERVICE has won, with the buyer, value and dates for each.
  • Spot upcoming renewals. Contracts approaching their end date are the ones most likely to reopen.
  • Track and get alerted. Follow INSTITUTE OF CUSTOMER SERVICE and be notified when their contracts come up again (Business).
  • Benchmark and target. See which buyers rely on them and at what value, then focus where you can win.

Frequently asked questions

Where does this data come from?

Official UK and Irish contract award notices, aggregated from 600+ sources and updated daily.

Is the contract history free?

Yes. The full award history, values and buyers are free to browse. Predicted renewal dates, following a supplier and renewal alerts are part of our Business plans.

How do you predict renewals?

From the end dates and durations recorded on awarded contracts. A contract at or near its end date is a strong candidate to return to the market.