HO - Customer Service Organisational Membership Agreement
Mining Remediation Authority
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Key details
Procurement
- 98100000 Membership organisation services
What happened
Mining Remediation Authority awarded this contract to INSTITUTE OF CUSTOMER SERVICE worth £30,000 on 1 Sept 2026. The contract runs until 30 Nov 2029.
Description
The Mining Remediation Authority holds independent Service Mark Accreditation from the Institute of Customer Service. This external recognition demonstrates that the organisation meets the institutes national standards for customer experience, commitment and satisfaction across public facing teams.
A 3-year contract term has been implemented. To legally continue using a Service Mark, the organisation must maintain an active membership to the Institute of Customer Service.
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Identifiers
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View all →External ID: fts-ocds-h6vhtk-06f31c • Added 7 September 2026