Provision of UK Customer Satisfaction Index Report
DVLA - Driver & Vehicle Licensing Agency
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Key details
Procurement
- 73000000 Research and development services and related consultancy services
What happened
DVLA - Driver & Vehicle Licensing Agency awarded this contract to Institute of Customer Services worth £27,800 on 23 Jul 2024. The contract runs until 31 Jul 2026.
Description
The Institute of Customer Service (ICS) conduct research twice a year to produce the UK Customer Satisfaction Index (UKCSI) analysis, which is available from January and July annually. DVLA has purchased bespoke analysis from this report previously and uses the data to benchmark against other organisations. DVLA will continue to need to have sight of its position within the range of Public Services National Organisations, as well as seeing the top 30 for website, non-website, and overall services.
12 month Extension called off.
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External ID: cf-ocds-b5fd17-8e6ddd3a-0e88-47f2-b59b-666d88f5f5f4 • Added 3 October 2026