Westminster Floating Support Service

Floating Support Services

Westminster City Council intends to procure community-based floating support and associated housing-related support services for adults who are homeless, at risk of homelessness, experiencing housing instability or requiring support to sustain independent living. The services will provide person-centred, strengths-based and trauma-informed support to prevent homelessness, promote independence and help residents secure and maintain suitable accommodation.

The proposed procurement may be divided into four lots covering: prevention and tenancy sustainability; independent living and resettlement, including support for residents placed outside Westminster; multidisciplinary or specialist support for residents with multiple and overlapping needs; and temporary accommodation pathway support at Newman Street and Penn House. The latter would be limited to resident support and would not include housing management functions.

Services may include tenancy sustainment, budgeting and household financial support, support to engage with landlords and letting agents, practical independent-living and move-on assistance, and coordinated support with housing, health, adult social care, substance misuse and community services. The final service model, lot structure, volumes, payment arrangements and procurement approach will be informed by preliminary market engagement and remain subject to approval.

Procurement Route: Procurement Act – Open