Civil Enforcement Services

Reading Borough Council (RBC) is inviting tenders for the provision of its Civil Enforcement Services.

The tender is split over the following Lots:

o Lot 1 - Civil Enforcement Services - the provision of a full on-street and off-street parking civil enforcement activities to include: o The provision of an appropriate solution, including staffing and associated equipment, to deliver civil enforcement services for all of RBC's on-street and off-street parking enforcement activities, across Reading Borough. o The management and operation of the Penalty Charge Notice software, provided by the IT Services Supplier, for use on handheld devices, or other such items, provided by RBC and any third-party Suppliers. o Provision of a cash collection service from the P&D machines. o Maintenance of RBC's current Pay & Display machines, including managing the supply and installation of new P&D machines. o At RBC's discretion, undertaking the administration of the processing of PCNs and some permit management activities. o At RBC's discretion, the undertaking of additional services including but not limited to the provision and operation of ANPR based enforcement activities and the clamping or removal of vehicles parked in contravention.

o Lot 2 - Civil Parking Enforcement PCN and Permit Software and Associated Hardware - the provision of a parking management back-office IT System and suitable hardware to support the parking management service to include: o The supply and maintenance of a suitable cloud-based software service for RBC's PCN and parking permit activities. o The supply of the hand-held devices, supporting software and associated maintenance for these devices, software, and any other relevant hardware used by RBC's internal and external staff in the delivery of the parking service. The hand-held devices and any other physical assets will be the property of RBC. o The supply of additional services, at RBC's discretion, to include the administration of processing PCNs and services relating to permit management activities.

o Lot 3 - Combined Bid (Lot 1 and Lot 2) - the provision of both Lot 1 and Lot 2 services by either a single organisation, or by two organisations as part of a joint bid or consortium, where a combined bid allows for the provision of additional value and benefit to RBC.

Bidders can submit bids for Lot 1 and/or Lot 2. RBC reserves the right to award using either Lot 1 and Lot 2 or using Lot 3.

Regardless of the Lot(s) awarded, RBC intends to award two contracts, one for Lot 1 services and one for Lot 2 services. Any bids attempting to bid for Lot 3 on a lead contractor/sub-contractor basis will not be accepted.

Contracts will commence on 1st August 2023 in order for service delivery to commence on 1st November 2023, for an initial term for both contrac...

RBC is seeking responses from suitably qualified and experienced suppliers who can provide:• A full on-street and off-street Parking Civil Enforcement Service, to support RBC deliver its parking enforcement activities under the Traffic Management Act 2004 that includes:o The provision of an appropriate solution, including staffing and associated equipment, to deliver civil enforcement services for all of RBC’s on-street and off-street parking enforcement activities, across Reading Borough.o The management and operation of the Penalty Charge Notice software, provided by the IT Services Supplier, for use on handheld devices, or other such items, provided by RBC and any third-party Suppliers.o Provision of a cash collection service from the P&D machines.o Maintenance of RBC’s current Pay & Display machines, including managing the supply and installation of new P&D machines.o At RBC’s discretion, undertaking the administration of the processing of PCNs and some permit management activities.o At RBC’s discretion, the undertaking of additional services including but not limited to the provision and operation of ANPR based enforcement activities and the clamping or removal of vehicles parked in contravention.AND• A parking management back-office IT System for the issuing of Penalty Charge Notices (PCNs) and permits, and receiving payments that includes:o The supply and maintenance of a suitable cloud-based software service for RBC’s PCN and parking permit activities.o The supply of the hand-held devices, supporting software and associated maintenance for these devices, software, and any other relevant hardware used by RBC’s internal and external staff in the delivery of the parking service. The hand-held devices and any other physical assets will be the property of RBC.o The supply of additional services, at RBC’s discretion, to include the administration of processing PCNs and services relating to permit management activities.The full specifications for the Lot 1 and Lot 2 services are provided in the tender document set.Bids are invited from:• Suppliers who direct deliver all aspects of the combined specification• Joint bids from two organisations, one delivering Lot 1 services, the other delivering Lot 2 services, who, when working together, can leverage their commercial relationship to deliver additional benefit and value to RBC.The award of contracts using Lot 3 will result in the use of two separate contracts, covering the Lot 1 and Lot 2 services respectively. Bids that seek to alter this contracting structure, for example by seeking an award on a lead contract and sub-contract basis, will not be accepted.The value of Lot 3 is the combined value of the Lot 1 and Lot 2 services.