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TfL 97139 - Bus Driver Quality Monitoring

Transport for London

Live
Confirmed tender
services
SME-friendly

Key details

Contracting authority
Transport for London
Public undertaking
Region
London
Delivery: London, United Kingdom
Sectors
Education & Training, Professional Services & Consulting
Contract value
£2,200,000ex VAT
£2,200,000 inc VAT
Deadline
30 October 2026
Enquiry deadline
20 October 2026(questions / clarifications)
Award decision
3 January 2027(estimated)
Published
29 September 2026

Procurement

Contract period
27 March 2027 - 27 March 2031
4 years
Possible extension to 27 March 2032 · 5 years in total
Extension terms: This is four year plus one year contract.
Procedure type
Open procedure
CPV classifications
  • 80000000 Education and training services

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Description

The requirement is for a Service Provider to provide Driver Quality Monitoring Services across the London bus network. Assessors undertake around 7,700 assessments per year and score drivers against 23 categories.

Assessments will be recorded on a handheld device which will transmit the data to a database management system. Information held on the database will be accessible by bus operators and TfL.

The data is used to monitor driver performance, inform areas of improvement and produce bus operator performance tables. The Service Provider will be required to:

  • Design or utilise an existing web based or mobile application to be used by assessors to carry out assessments
  • Provide off the shelf handheld devices to be used by assessors to complete the assessments and trasmit the data to the website
  • Provide adequate personnel to conduct the assessments
  • Provide a data management system and website interface to provide access to assessments and reports for both TfL and bus operators

How to engage

TfL is conducting preliminary market engagement through a Market Sounding Questionnaire to understand current market interest, capability and capacity for the provision of Driver Quality Monitoring (DQM) Services for London buses. The engagement period commences on 11 June 2026 and will close at 5pm on 3 July 2026, following the deadline for receipt of questionnaire responses. Clarification questions may be submitted until 5pm on 19 June 2026 and TfL intends to issue responses by 26 June 2026. This exercise is for market engagement only and does not constitute a call for competition or a commitment to procure. TfL may, at its discretion, undertake further engagement with suppliers after reviewing the responses received. Please reach out to [email protected] to obtain a copy of the MSQ document. Both clarification questions and responses should be submitted via email to [email protected]

Contact

Address
5 Endeavour Square, London, E20 1JN
Website
https://www.tfl.gov.uk
Contact name
Marcus Bartley
Email
[email protected]

Bid documents

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Identifiers

Buyer reference
TfL 97139 - Bus Driver Quality Monitoring
Notice ID
091630-2026
OCID
ocds-h6vhtk-069989

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External ID: fts-ocds-h6vhtk-069989 • Added 14 May 2026