EOI - Last Chance Debt Recovery Enforcement Agent Service

EOI - Last Chance Debt Recovery Enforcement Agent Service

Reference SMBC 26067

Council (“the Council”) is in the process of procuring its contract for Last Chance Debt Recovery Enforcement Agent Service and is conducting a Soft Market Testing Exercise (the “SMTE”) as a method of gathering market intelligence. The Council currently holds a portfolio of aged Council Tax debt. A proportion of these debts have exhausted standard recovery processes and remain outstanding despite previous collection activity.

The Council recognises that continued pursuit of all historic debts may not represent the most effective use of resources where there is limited prospect of recovery. Equally, there may be opportunities to recover debts that have previously been considered difficult to collect through the use of enhanced data analytics, tracing solutions, customer intelligence tools, and alternative recovery methodologies

The Council will be using the In-tend e-Tendering System for this Procurement exercise, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to Quotation or other related documents. To submit a quotation, you will be required to "Opt In". For a Step-by-Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal.

If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Closing date: Thursday 19th November 2026 at 15:00pm.