Provision of Travel Management Services

The Supplier shall provide a fully managed Travel Management Service that is cost-effective, responsive and aligned to the University's operational, sustainability and duty of care objectives. The service shall support traveller safety and wellbeing, facilitate informed low-carbon travel choices, deliver value for money, and provide a timely, efficient, user-friendly and high-quality customer experience.

The University of Strathclyde is seeking to appoint an experienced Travel Management Company to provide a comprehensive, cost-effective and responsive managed travel service for University staff and students. The contract will cover UK and international travel and associated services, including air travel, rail travel, accommodation, ferry and Eurostar travel, vehicle hire, airport transfers, visa support, meetings and conference bookings, longer-term accommodation, and individual and group student travel.

The appointed supplier will provide a fully managed service through an online booking tool and offline booking channels, supported by a dedicated account management and administration team and 24 hours a day, 7 days a week, 365 days a year booking, travel advice, emergency assistance and disruption support. The service must support the University’s Travel Policy and approval processes, deliver access to appropriate fares and rates, including relevant Global Distribution System, direct-connect and New Distribution Capability content, and provide transparent pricing and price-matching capability.

The contract will also include comprehensive traveller risk management and duty-of-care services, including destination risk information, real-time traveller location and “who is where” capability, proactive alerts, emergency communications, escalation, relocation and repatriation support. The supplier must support accessible, student and group travel, and the University’s international and transnational education activities.

The supplier will be required to provide sustainability information and carbon-emissions data, management information, benchmarking, key performance indicator reporting, contract management, continuous improvement, training and promotion of the service. Further details of the requirements are set out in the procurement documents.. Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public

Contracts (Scotland) Regulations 2015.

The buyer is using PCS-Tender to conduct this ITT exercise. The Project code is 32877. For more information see:

http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343

Community benefits are included in this requirement. For more information see:

https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-procurement/

A summary of the expected community benefits has been provided as follows:

Please see Procurement documents for full detail

The buyer is using PCS-Tender to conduct this ITT exercise. The Project code is 32877. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343

A sub-contract clause has been included in this contract. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2363

Community benefits are included in this requirement. For more information see: https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-procurement/

A summary of the expected community benefits has been provided as follows:

The University seeks to encourage Community Benefits as part of this contract. Delivery of Community Benefits will be monitored through management information provided by the supplier and as part of the Contract and Supplier Management process.

Bidders are required to refer to the guidance and community benefits table in the tender documents and insert offered community benefits

A methodology outlining how proposed Community Benefits will be implemented is required.