Transactional Customer Feedback Platform
West Lancashire Borough Council
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Key details
Procurement
What happened
West Lancashire Borough Council awarded this contract to Voicescapes Ltd worth £71,800 on 21 Jun 2024. The contract runs until 23 Jun 2028.
Description
Engagement platform to support Housing Customer Service and Income teams ensure they hear the voice of WLBC customers in every interaction. Engagement solution facilitates more meaningful interactions, resulting in higher conversations, driving high volumes of customer feedback and increased collection rates, Resulting in robust actionable insight; addressing areas of potential improvement of services to customers, identifies changes and trends in customers’ needs and behaviour, positive trends and improvements when things are working well with an emphasis on our clear focus on the voice of the customer.
Additional information
2 extension option(s) available, 1 taken; up to 24 months in total
Taken: 12 months, from 2026-06-24, to 2027-06-23, 1 x 12 months letter signed
Awarded supplier
Contact
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