Heating Servicing, Repairs and New Installation Works

The Contracting Authority, Radius Housing Association Ltd owns and manages nearly 13,000 general needs, sheltered and supported housing schemes in and around Northern Ireland. Their mission is to create strong and sustainable communities where people flourish and they are committed to making a positive difference to peoples' lives. The quality of the works they provide is therefore of paramount importance in ensuring customer safety and customer satisfaction in the services to be delivered. Radius Housing are seeking to appoint Providers to deliver the works for heating servicing, repairs and new installation works to the highest possible standards and who have a proven track record in the delivery of these services.

The successful Contractors must be able to show a commitment to providing effective services that provide value for money and demonstrate a commitment to addressing social inclusion.

The Contract will be for an an initial 3 years commencing on or about the 1st October 2022 with an option for three further extensions each of 2 years up to a maximum of 9 years

Radius Housing is seeking to appoint a Contractors to provide heating servicing, repairs and installation works to their various dwellings, estates and schemes located in Northern Ireland. The total portfolio comprises general needs, sheltered and supported schemes. The heating servicing, repairs and installation works to 2,657 domestic installations and 56 communal installations includes but is not limited to the inspection, servicing, testing and certification of domestic and communal gas and oil boiler installations and microgeneration appliances breakdown callouts, repairs and maintenance to domestic and communal gas and oil central heating installations including electric heating and microgeneration appliances and installations, renewal of domestic and communal gas and oil boilers, pumps, controls etc., and new or renewal central heating installations. Radius Housing reserves the right to add additional services of a similar nature throughout the duration of the Contract, subject to the terms of Regulation 72 of the Public Contract Regulations 2015 (as amended). Units and schemes may be added or deleted from the housing stock both prior to tender and during the contract period in accordance with Radius Housing's development and acquisitions/disposals programmes.

The Contractors must be able to show a commitment to providing effective services that provide value for money. The proposed initial contract period will be 3 years commencing on or about 1st October 2022, with an option at Radius Housing's sole discretion to extend the service period by 3 further periods, each of 2 years up to a maximum total duration of 9 years. The contract will be subject to provisions for earlier termination including a break clause, and annual renewals based on meeting and maintaining Key Performance Indicators.

The Contractor will be required to provide a customer focused service and show commitment to providing effective services that provide value for money to Radius Housing and their residents and must be responsive to achieve collaborative working practices, innovation and continuous improvement,

The works to certain properties denoted as 'Legacy Fold' will not commence till the 1st April 2023.

The Contract will be based on a NEC3 Term Service Contract April 2013 incorporating aspects of the M3NHF Schedule of Rates Documentation: Gas Appliance Servicing and Maintenance with additional sections for Communal Mechanical and Electrical Version 7.2 Schedule of Rates, Technical Specification and Price Framework Rules.

Radius Housing cannot guarantee the extent or value of any works that may be awarded to the Contractor.