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HCC024/24- Provision of Carers Breaks Services

Hertfordshire County Council

Awarded
services
Framework agreement
9 lots

This tender has closed

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Key details

Contracting authority
Region
HERTFORD
Delivery: UKH23
Contract value
£14,600,000ex VAT
Submissions closed
26 June 2024
Published
1 May 2024

Procurement

Contract period
1 March 2025 - 29 February 2028
4 years
Submission method
Electronic Submission
Procedure type
Open procedure
CPV classifications
  • 85000000 Health and social work services
  • 98000000 Other community, social and personal services
  • 85310000 Social work services
  • 98513310 Home-help services
  • 85300000 Social work and related services

What happened

Hertfordshire County Council awarded this contract to Crossroads Caring for Life Ltd on 4 May 2025. The contract runs until 29 Feb 2028.

Description

Hertfordshire County Council (the ‘Council’) wishes to establish a framework agreement for the provision of a countywide carers breaks service and further information in regard to this opportunity can be found in II.2.4) Description of the procurement field. Organisations wishing to take part in this project are invited to 'express interest' which will give access to the full procurement documents in the e-tendering system. Please see VI.3) Additional information for further information. Any questions relating to this procurement must be made via the correspondence area in the e-Tendering system, in accordance with the procurement documents and can be addressed to the main contact as shown in the details above.

Full description

Hertfordshire County Council (the ‘Council’) acting as lead commissioner on behalf of District funding partners wishes to procure a countywide Framework Agreement for a carer breaks service to support and provide respite for carers in Hertfordshire.Service Providers will be required to be registered with the Quality Care Commission (C Q C) and to maintain that registration throughout the duration of the Frame The Service Provider must be able to demonstrate a commitment to maintaining and delivering high quality services for adults with a variety of needs and/or conditions and provide services where all aspects of a person's care are met. The Service Provider must provide services that meet the needs of the individual and are provided by competent staff in a way that supports the safety and security of the person supported. The Services will be responsive, reliable and maintain a person’s dignity and respect at all times- be accessible and delivered with understanding and without discrimination.The Services will support Carers caring for an adult aged 18 and over who are ordinarily resident and living in Hertfordshire.-The Breaks Services- shall be open to anyone meeting these criteria and who has been assessed to meet the Council’s eligibility criteria for unmet needs. This will include older adults (65 plus), adults with learning disabilities, physical disabilities, autism or people who have other Neurodiversity, or mental health conditions (including people who experience suicidal ideation).The services will include a range of provision to enable the carer to take a break from their caring role. This will include but is not limited to supporting the person they care for in their own home, supporting the person they care for to access community-based services, supporting the Carer and the person they care for to access the wider community.The Service aim is to allow people to live as independently as possible in their own home and communities. The Services will be pivotal in preventing people from going into bed-based services such as residential homes, hospital, or other formal care settings and to support Carers to continue in their caring role for as long as they wish to do so.The Service Provider will ensure that their delivery of Carers support services is part of a network of services, which is underpinned by partnership working with a wide range of agencies. These will include but not be limited to: Adult Care Services, Hertfordshire and West Essex Integrated Care Board and Integrated Care System, Adult Community Health Services, Hertfordshire Care Providers Association and the Voluntary and Community Sector. The Service Provider will ensure that services delivered are innovative and creative both in terms of direct delivery and the use of community resources.The anticipated total annual joint expenditure for this Service over all Lots is approximately: G B P 3,647,878.00. Therefore the estimated total value of the Framework over its lifetime could be up to G B P 14,591,510.00G B P 14,600,000.00)-For Contract NoticeThe Contract Period for this Contract is an initial period of three years with the option to extend by a further one year. Therefore, the maximum duration of this Contract could be four years. unless terminated in accordance with the provisions of the Contract.Please note that the requirements of the Contract will be subject to available financial resources, supplier performance and flexibility to meet changing demands. The Council will be entitled to enter into other Contracts and arrangements with other Providers for the provision of any, or all, of the requirements which are the same as, or similar to those specified under the established Contract.Please Note the T U P E Employee Liability Information for this procurement has been provided along with other documentation for this procurement. T U P E related information is personal data and must be protected in accord

Awarded supplier

Supplier
Crossroads Caring for Life Ltd
Award date
4 May 2025

Contact

Address
Pegs Lane, Hertford, SG13 8DE
Contact name
Simon Hastings

Identifiers

Buyer reference
HCC2314981
Notice ID
014086-2024
OCID
ocds-h6vhtk-045698

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External ID: fts-ocds-h6vhtk-045698 • Added 6 August 2026