Approved Doctors Information System and Short Course Data Base Support and Maintenance

Provision of an IT managed service to the existing Approved Doctors Information System (ADIS) and Short Course Database system (SCDB) to ensure that the services are secure and functional and maintained.

4.1 A fully Managed Service for the SCDB for Maritime and Coastguard Agency staff to provide support for, but not limited to:

• Day-to-Day application operational support in running the client application.
  • Incident Management
  • Problem Management
  • Change Management
  • Service Requests.
  • Maintenance
• Support in debugging and diagnostics relating to third party integrations.
• Minor updates to support third party or system API changes where required
• Bug fixing application functionality.
• Application of applicable security patches
• All proactive maintenance required to keep the application healthy and available.
• Meet agreed target resolution times.
• Cloud health & monitoring to ensure the backups are working and are viable.
• Security vulnerability patching, as per vendor guidance.
• System upgrades / updates will be aligned to feature delivery.
• Major Components will not be more than one year out of date. Additional information: Lot value identified is based on the following provision 2 year contract ,1 year extension: and allowance of Continuous improvement across the 3 year period