Provision of Ticketing Retailing Equipment and Support Services at station locations.
Northern Trains Limited
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Key details
Procurement
- 50220000 Repair, maintenance and associated services related to railways and other equipment
- 30144200 Ticket-issuing machines
- 34940000 Railway equipment
What happened
Northern Trains Limited awarded this contract to Fujitsu Services on 10 Jul 2025.
Description
Extension to the current agreement for the Provision of Ticketing Retailing Equipment 'STARdesktop' and Support Services at station locations from 1st April 2026 until December 2026.
Full description
Extension to the current agreement for the Provision of Ticketing Retailing Equipment and Support Services at station locations from 1st April 2026 until December 2026.
This includes over 200 STARdesktop devices across 159 ticket offices for the issuing of tickets, railcards, reservations, staff discounts and journey planning information to customers of the railway
On the 12th March 2025 the current service provider published a notification of the End of Service Life (EOSL) for STARdesktop and confirmed that this system will no longer be supported for operational for use beyond the end of 2026. Ticket retailing is critical activity for Northern Trains, and other Train Operating Companies (TOC's), and continuity in support activities until December 2026 will allow time for NTL to approach the market to source a replacement onboard train ticket retailing solution.
Awarded supplier
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Identifiers
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View all →External ID: fts-ocds-h6vhtk-056293 • Added 6 August 2026