London Cycle Hire Scheme
Transport for London
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Key details
Procurement
- 60112000 Public road transport services
- 34430000 Bicycles
- 34913510 Bicycle locks
- 45233293 Installation of street furniture
- 48000000 Software package and information systems
- 50000000 Repair and maintenance services
- 63712000 Support services for road transport
- 66133000 Processing and clearing services
- 66172000 Financial transaction processing and clearing-house services
- 72000000 IT services: consulting, software development, Internet and support
What happened
Transport for London awarded this contract to Serco Limited on 9 Dec 2025. The contract runs until 13 Apr 2028.
Description
Transport for London (TfL) is seeking to undertake a procurement of the London Cycle Hire Scheme. The procurement will reaggregate services for bicycle management and supply, revenue collection and civils for an initial term of 5 years from November 2025, with options to extend for a maximum of a further 5 years.
The primary focus of this Prior Information Notice is raise industry awareness for a potential future procurement and does not constitute a formal Contract Notice or call for competition.
Full description
The London Cycle Hire Scheme (known as "Santander Cycles") was established in 2010 and covers 13 London boroughs with 800 docking stations, 21,000 docking points and 12,500 bikes. 500 e-bikes were introduced into the scheme in late 2022, with 2022 being a record year for the scheme with 9.5 million hires.
The procurement will provide for the delivery and maintenance of classic bicycles and e-bicycles and associated on-street docking stations to support both vehicle types, including payment functions. The procurement will also include scope for the provision of "Smart" e-bicycles.
Providers' ability to undertake asset replacement and refresh will be a key component of the procurement.
The contract may include the following areas of scope:
- Smart E-Bicycle Supply
- Smart Pedal Bicycle Supply
- Vehicle Redistribution
- Docking Station management
- Vehicle Asset Recovery (lost/stolen - GPS tracking)
- Vehicle Asset Repairs & Maintenance (including spares)
- Vehicle Asset Disposals
- Asset Management Systems (Vehicle & Docking)
- Customer Account Management
- Management Information Systems
- Mobile App
- Website
- Back Office Systems
- Links to enable TfL Go Mobility-as-a-Service applications
- System Interfaces
- Data Management Systems (with the ability to integrate)
- Integration with TfL Customer Experience Platforms
- Terminal & Docking Point Supply & Installation
- Docking Asset Repairs & Maintenance (including spares)
- Docking Asset Disposals
- On Street Terminals
- Payment Gateway
- Station implementations
- Introduction of percentage in dock charging
- Station decommissioning
- Civils including cables, power and foundations
- Construction Design & Build
- Cleaning (routine & reactive)
- Operational Premises
- E-Scooters
- Retrofitting existing vehicles to become "Smart"
- Designated (marked bay) geo-fenced parking
- Seated E-Scooters
- Other Micromobility modes
- Multi-modal and multi-operator ticketing integration
Awarded supplier
Contact
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