NPTC - Telephone Systems
NPTC Group of Colleges
Key details
Procurement
- 51300000 Installation services of communications equipment
- 50334400 Communications system maintenance services
- 72212511 Desktop communications software development services
What happened
The contract runs until 11 Nov 2029.
Description
At Neath Port Talbot College (T/A NPTC Group of Colleges) communication is key to how we-engage with our students, staff and businesses. Whilst the telephone system has vastly reduced in recent years, with other forms of communication being more prevalent, a telephone still has its place in many areas including during enrolment and daily College operations
Currently the College has one Microsoft Team telephony system with one Contact Centre system that integrates with a Customer Relations Management solution.
Please respond by the 06 March 2026
The College is seeking ways in which to leverage the full potential of Microsoft Teams telephony system whilst ensuring that calls are directed to the appropriate team to deliver the best experience for our students, staff and businesses.
AI and advanced analytics are exploratory at this stage and will be assessed for future potential rather than assumed as in-scope deliverables.
The NPTC are seeking to publish a competitive tender for a Telephone System Contract. NPTC would like to conduct a questionnaire survey.
How to engage
The Contracting Authority will conduct the procurement in accordance with the Procurement Act 2023 and the associated regulations, ensuring compliance with the statutory objectives.
Contact
Bid documents
Identifiers
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View all →External ID: fts-ocds-h6vhtk-0657ca • Added 6 August 2026