Sussex Partnership NHS Foundation Trust ITSM Managed Service Replacement
Surrey and Borders Partnership NHS Foundation Trust
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Key details
Procurement
- 50300000 Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment
- 72000000 IT services: consulting, software development, Internet and support
What happened
Surrey and Borders Partnership NHS Foundation Trust awarded this contract to Bates IT Ltd worth £17,751,983 on 7 Oct 2020.
Description
The contract is a replacement of a long term ITSM solution in the Trust. The Trust has procured a modern, proactive ITSM service including the provision and management of all hardware in the Trust as well as the provision of innovative tools to Trust users to aid faster fix times and problem resolution. The solution includes the provision of a fully managed service, a full hardware refresh of end user devices and subsequent support and management of all hardware and software help desk facilities.
Awarded supplier
Contact
Identifiers
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External ID: ot-ocds-70d2nz-0b3778e1-88d9-48e9-aa2b-9205b8832eb6 • Added 12 May 2026