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Customer Relationship Management System - GovService
Herefordshire Council
Awarded
services
This tender has closed
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Key details
Contracting authority
Herefordshire Council
local council
Region
Hereford
Delivery: England, United Kingdom
Sector
Contract value
£453,612ex VAT
Submissions closed
10 April 2026
Published
10 April 2026
Procurement
Contract period
11 April 2026 - 30 March 2030
4 years
Procedure type
Other -
CPV classifications
- 72500000 Computer-related services
What happened
Herefordshire Council awarded this contract to Granicus-Firmstep Limited worth £453,612 on 10 Apr 2026. The contract runs until 30 Mar 2030.
Description
Commission of a cloud-based solution and associated services for a Customer Relationship Management System, required to support residents, businesses and other stakeholders with their interactions with council services.
Awarded supplier
Supplier
Granicus-Firmstep Limited
Award value
£453,612
Award date
10 April 2026
Contact
Address
Council Offices, Plough Lane, Hereford, HR4 0LE
Email
Identifiers
Buyer reference
HEREFCC-DN812593-98949399
Notice ID
31be37b7-f85e-4d56-a86d-03a7a0352a9e-892368
OCID
ocds-b5fd17-eb9dddc9-a718-4f83-aa30-8ec7ff48b151
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External ID: cf-ocds-b5fd17-eb9dddc9-a718-4f83-aa30-8ec7ff48b151 • Added 29 April 2026