Independent Review and User Research into Social Care Case Recording Practice in Wales

Social Care Wales is undertaking a discovery programme exploring case recording practice across adult and children's social care in Wales. We have completed an initial discovery and developed a narrower set of research questions that warrant further investigation. We are now seeking an experienced user research partner to provide independent challenge and support the next stage of the programme. This commission is not intended simply to provide additional research capacity. We are looking for a partner who can bring expertise, challenge assumptions, contribute methodological rigour and help strengthen the overall evidence base. We are taking a user research approach rather than an academic approach. We therefore welcome proposals from suppliers with experience of discovery research, user-centred design, service improvement and evidence-led decision-making. We seek practical user-centred insights to support programme decision-making rather than a formal academic research study. Please see RFQ for full specification. NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=173411. The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.

There is a budget of £20,000 (inclusive of any applicable VAT) agreed for this quote. The contract will run from 4 January - 24 March 2027.

(WA Ref:173411)

The buyer considers that this contract is suitable for consortia bidding.