Telecare & Assistive Technology Service - Pre-Market Engagement

Supplier Engagement Event Invitation and Survey Cumberland Council is preparing to recommission its Telecare & Assistive Technology Service, with a proposed contract commencement date of June 2027. As part of this process, the Council wishes to engage with potential providers and market specialists to help shape the future service model and inform the development of the forthcoming procurement opportunity. The Council's ambition is to move beyond a traditional telecare service focused primarily on equipment provision and alarm monitoring, towards a strategic partnership model that supports prevention, independence, innovation and the wider digital transformation of Adult Social Care services across Cumberland. The future contract is intended to establish a long-term partnership with a provider that can support both operational service delivery and the Council's wider Technology Enabled Care transformation journey. To support this engagement, the Council has developed a draft Service Specification which outlines its emerging vision for a modern Telecare, Assistive Technology and Technology Enabled Care service. We are keen to obtain feedback from potential providers on the proposed service requirements, strategic partnership approach and future delivery model, including whether the requirements are practical, achievable and deliverable within Cumberland. See the attachments for the link to the survey and the draft specification and contact email. Supplier Engagement Events The Council will be hosting two supplier engagement sessions via Microsoft Teams: Session 1

• Wednesday 25 November 2026
• 2:00pm to 3:30pm Session 2
• Friday 27 November 2026
• 10:00am to 11:30am Both sessions will cover the same content and providers only need to attend one event. To reserve a place, please contact [email protected], confirming which session you wish to attend and the names and email addresses of attendees.