Provision of Independent Health Complaints Advocacy Service (Provision of Independent Health Complaints Advocacy Service)

This tender is for the provision of Independent Health Complaints Advocacy Service (IHCAS). The IHCAS empowers and supports clients, their family, carer or representative to go through the complaints procedures for complaint or grievance related to any aspect of care or treatment they received from NHS funded services and to assist them in finding a resolution. The service will also support clients’ complaints concerning health and social care services.

The service will support the client through the appropriate complaints processes of the service they accessed. The key aspect of the role of the service is the focus on empowering and supporting clients, their family, carer or representative. The Council is inviting tenderers to bid in this competition for the award of the Provision of IHCAS for a period of three years with an option to extend by two years.