Commercial & Domestic Boilers maintenance Services

The University of Stirling is seeking a contractor for the maintenance services of commercial and domestic boilers and associated equipment.

The response times to breakdowns and emergencies at the University of Stirling will be as follows:

• Within 1 hour where possible and no later than 2 hours:

Extreme Emergencies. E.g. Total boiler failure resulting in loss of heating services etc and Gas interruptions.

• Same Working Day:

A serious failure. e.g. A failure that may affect the function of the University if left overnight;

• Within 24 hours:

to attend to all other advised failures.

The requirement to meet these response times is seen as an important part of the contract and, as failure to respond within these timescales could lead to loss of facilities, the contract may be terminated if response times are not met. The University of Stirling also reserves the right to call upon the services of others where necessary and to contra charge the Contractor where appropriate.