Emergency Out of Hours (Housing Options)

To meet legal requirements to provide an out-of-hour emergency service for households who are at risk of homelessness outside of standard operating times. Out of Hours emergency housing options telephone service. The successful contractor will undertake the duties outlined within the Out of Hours Contract enabled the Local Authority to continue to fulfil its statutory responsibilities and provide emergency out of hours housing advice and support.

The Out of Hours Emergency Homelessness Support Service is a telephone-based service that residents can contact outside of usual office hours: Monday - Friday 5pm-9am overnight support, and Saturday – Sunday 24hours support. The development of Metropolitan Place is ongoing and once complete the Out of Hours service will operate from this facility. Hence the contract extensions of 1 +1.