The People’s Network E-bikes – Customer Subscription, Service, Technology and Fleet Management Platform Provider

The opportunity is for a technology and customer service platform supplier to support delivery of SYMCA’s new e-bikes project. The Platform Supplier shall provide and operate a digital platform that supports both the operational delivery of the scheme and the achievement of the wider programme objectives, including: Branded White-Labelled Website, Subscription and Payment Management, Customer Qualification and Checks, Insurance and Theft Management, Asset Tracking and Bike Allocation, Customer Order Ticketing, IoT (Internet of Things) Integration, including GPS Tracking, Data Collection, Customer Service and Customer Relationship Management (CRM), Legal and Compliance, Management Information, Reporting and Analytics