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Customer Survey Research Services Framework

Hyde Housing Association Ltd

Awarded
services
SME-friendly
VCSE-friendly
Framework agreement

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Key details

Contracting authority
Hyde Housing Association Ltd
housing association
Region
London
Delivery: United Kingdom
Sectors
Professional Services & Consulting, Marketing & Communications
Contract value
£10,000,000ex VAT
Submissions closed
3 March 2023
Published
1 February 2023

Procurement

Contract period
12 April 2023 - 12 April 2027
4 years
Procedure type
Open procedure
CPV classifications
  • 79311000 Survey services
  • 79311200 Survey conduction services
  • 79311210 Telephone survey services
  • 79311300 Survey analysis services
  • 79342310 Customer survey services
  • 79342311 Customer satisfaction survey
  • 79311100 Survey design services

What happened

Hyde Housing Association Ltd awarded this contract to In-house Research Limited | Kwest Research Limited | Watermelon Research Limited on 12 Apr 2023. The contract runs until 12 Apr 2027.

Description

Hyde's intention in respect of this invitation to tender is to procure a customer survey research services provider to meet the company's listed requirements. The Framework will consists of two lots; Lot 1: Computer-Assisted Telephone Interviewing (CATI) survey services and Lot 2: Real time survey services (SMS / Email / IVR).

Full description

Hyde’s intention in respect of this invitation to tender is to procure a customer survey research services provider to meet the company’s listed requirements. The Framework will consists of two lots; Lot 1: Provider of telephone survey services and Lot 2: Provider of SMS / Email / IVR survey services. Additional information: The Framework Value of £10,000,000 does not relate to the contract value. The Framework Value is a nominal amount to provide sufficient scope for framework usage by other public sector bodies during the 4 year framework term.

Awarded suppliers (3)

Suppliers
  • In-house Research Limited
  • Kwest Research Limited
  • Watermelon Research Limited
Award date
12 April 2023

Contact

Address
30 Park Street, London, SE1 9EQ
Contact name
Sanja Topalovic
Email
[email protected]
Phone
+44 2070892690

Identifiers

Buyer reference
20230412171239-119413
Notice ID
ee052f69-e823-4732-a33d-b5d42d474376-634542
OCID
ocds-b5fd17-4d3c40b5-aec5-4d17-974e-986ae893471a

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External ID: cf-ocds-b5fd17-4d3c40b5-aec5-4d17-974e-986ae893471a • Added 4 October 2026