Tenant Satisfaction Measure Survey

The Slough Borough Council (SBC) are seeking interested providers to tender for this opportunity to help deliver the below services: The research organisation will be appointed to:-

4.1 Design and deliver a multi-approach survey using online email telephone and postal methods( particularly for leaseholders with freepost return envelope). Frequency annual/quarterly tba each year 4.2 Provide expertise and advice to develop additional questions that will elicit the feedback sought. 4.3 Provide a statistically significant response rate is achieved for both tenants and leaseholders within each ward reflecting ethnic and age makeup of residents. 4.4 Undertake quality assurance 4.5 Provide regular updates on progress, according to an agreed timetable 4.6 Provide a freephone helpline to respond to residents’ queries. 4.7 Support regulatory submission requirements 4.8 Analyse and produce three reports in accessible format (full report, graphic report for members and infographics report for the tenant newsletter) the data drilled down to ward and patch level. The information should be presented separately for tenants and leaseholders together with a combined report of feedback from both. 4.9 Present these findings to the Senior Management, Landlord Services Leads, Resident Scrutiny Board, Tenant and Leaseholder Advisory Panel, including the Lead Member for Housing. 4.10 Provide data tables in Excel and all reports in accessible format. 4.11 Facilitate a prize draw component to encourage participation.