DVSA Contact Centre Additional Capacity - Call Surges 2023
DVSA - Driver and Vehicle Standards Agency
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Key details
Procurement
- 79512000 Call centre
What happened
DVSA - Driver and Vehicle Standards Agency awarded this contract to Foundever GB Ltd worth £3,417,608 on 17 Jul 2023. The contract runs until 16 Jul 2026.
Description
Covid-19 caused large, unforeseen call volumes which have been very difficult to handle with existing resources. DVSA therefore requires the ability to scale up its call handling capacity, at short notice, enabling it to manage any future demand spikes.
Awarded supplier
Contact
Identifiers
Explore related tenders
External ID: cf-ocds-b5fd17-ef7caaaa-c0e9-426d-b78d-f15054ef343a • Added 4 October 2026