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Customer Center Services for CSG

Home Office

Awarded
services

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Key details

Contracting authority
Home Office
central gov
Region
Croydon
Contract value
£598,493ex VAT
Submissions closed
8 August 2023
Published
12 September 2023

Procurement

Contract period
1 September 2023 - 17 May 2024
8 months
Procedure type
Call-off from a framework agreement
CPV classifications
  • 79512000 Call centre
  • 79510000 Telephone-answering services

What happened

Home Office awarded this contract to Foundever GB Limited worth £233,267 on 1 Sept 2023. The contract runs until 17 May 2024.

Description

The Home Office seeks to procure the services of a sole Supplier for the provision of contact centre services handling voice calls, emails and complaints handling amongst others but not limited to the following services: MPs allocation of correspondences, Escalations points, and any technical-related support questions.

Awarded supplier

Supplier
Foundever GB Limited
Award value
£233,267
Award date
1 September 2023

Contact

Address
Lunar House, Croydon, CR9 2BY
Contact name
Dawn Rhodes

Identifiers

Buyer reference
CF-0337700D58000000L5A4EAK
Notice ID
2438a1f7-e0e8-46b0-a3e0-2516d5ec9e7e-679779
OCID
ocds-b5fd17-6bf82ff3-2f0c-48a6-9b2a-dd5f6458d0a7

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External ID: cf-ocds-b5fd17-6bf82ff3-2f0c-48a6-9b2a-dd5f6458d0a7 • Added 4 October 2026