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Unified Comms and Contact Centre - Telephony
whg
Awarded
goods
This tender has closed
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Key details
Contracting authority
whg
other
Region
England
Delivery: England, United Kingdom
Contract value
£357,882ex VAT
Submissions closed
5 December 2023
Published
10 January 2024
Procurement
Contract period
12 December 2023 - 11 December 2026
3 years
Procedure type
Other -
CPV classifications
- 48000000 Software package and information systems
- 51300000 Installation services of communications equipment
What happened
whg awarded this contract to Social Telecoms CIC worth £357,882 on 5 Dec 2023. The contract runs until 11 Dec 2026.
Description
This is an awarded opportunity.
Unified Comms and Contact Centre - Telephony. An integrated scalable solution that replaces the existing customer contact channels provided by the on-premises contact centre, back-office telephony solution along with a disparate portfolio of tools for managing other channels such as social media, text messages and emails.
Awarded supplier
Supplier
Social Telecoms CIC
Award value
£357,882
Award date
5 December 2023
Contact
Identifiers
Buyer reference
WALLSLIVE-DN706356-43499208
Notice ID
ab192bfd-61c2-4dd2-b1ca-fd7f1b0f5999-712832
OCID
ocds-b5fd17-d655a23b-414e-4951-9b1b-9ca8f14cd7c0
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External ID: cf-ocds-b5fd17-d655a23b-414e-4951-9b1b-9ca8f14cd7c0 • Added 3 October 2026