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BT46 - RM1557.13- Customer Satisfaction Feedback and Insights
capitalEsourcing
Awarded
services
SME-friendly
VCSE-friendly
This tender has closed
The submission deadline for this contract has passed. There may be more active services tenders from capitalEsourcing, and hundreds more across the UK public sector.
Key details
Contracting authority
capitalEsourcing
other
Region
London
Delivery: London, United Kingdom
Contract value
£62,807ex VAT
Submissions closed
31 January 2024
Published
10 April 2024
Procurement
Contract period
1 February 2024 - 31 January 2026
2 years
Procedure type
Call-off from a framework agreement
CPV classifications
- 79342310 Customer survey services
- 79342311 Customer satisfaction survey
What happened
capitalEsourcing awarded this contract to ROL Solutions Ltd t/a GovMetric worth £62,807 on 29 Mar 2024. The contract runs until 31 Jan 2026.
Description
The GovMetric feedback tool is a customer satisfaction reporting platform for surveys and insights that will gather customer sentiment and reason for procuring that sentiment online, via website and all webform and on email responses. This is stage 2 of the implementation.
Awarded supplier
Supplier
ROL Solutions Ltd t/a GovMetric
Companies House: 03731519Award value
£62,807
Award date
29 March 2024
Contact
Address
64 Victoria Street, London, SW1E 6QP
Email
Identifiers
Buyer reference
tender_429746/1341378
Notice ID
77343be5-21ab-4bde-b3e2-095c65cbdf58-739713
OCID
ocds-b5fd17-5b1ff228-33d6-4933-9e64-cc5d4cbbfe55
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External ID: cf-ocds-b5fd17-5b1ff228-33d6-4933-9e64-cc5d4cbbfe55 • Added 3 October 2026