Parking Enforcement & Operations

The Royal Borough of Kingston upon Thames (the Council) are looking to appoint a supplier for the provision of Parking Enforcement & Operations services.\r

Services include:\r

• Civil Parking Enforcement\r
• Moving Traffic Enforcement, including provision of ANPR camera equipment, fixed and\r

mobile\r

• Consideration of informal appeals, and support in consideration of formal representations\r
• Representing the Council at tribunals\r
• Customer Service, responding to complaints, supporting in responding to corporate\r

complaints, Elected Member and Members of Parliament enquiries\r

• Operation of the off street parking estate\r
• Parking Permit Administration\r
• Bailiff and Debt Recovery\r

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It is anticipated that dialogue will focus on the following topics:\r

• Deployment Plan\r
• Recruitment & Retention\r
• Customer Service\r
• Technology & Innovation\r
• Fixed and Variable Costs\r
• Performance and Default\r
• Social Value\r
• Terms and Conditions\r

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The procurement documents are available for unrestricted and full direct access, free of charge at www.procontract-due-north.com\r

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The proposed duration of the contract will be an initial term of seven (7) years with the option to extend the contract for up to a maximum of three (3) years.