Interim IT Operations Engineer

Awarded under ESPO Framework 3S-22 Strategic HR Services, Lot 1 - Executive and Managerial Interim Recruitment, Sub-Lot 1f - IT, Digital, Media & Marketing.

We're on the hunt for an experienced IT Support Specialist. The ideal candidate will be well-versed in supporting medium-sized organizations, bringing in-depth expertise across a range of platforms and tools, from Microsoft Endpoint Manager (InTune) to Office 365 administration. This role will be key in supporting the organisation through a period of transition to an outsourced provider as well as key to the growth of the organisation.

Key Deliverables / Responsibilities:

IT Support

• Provide top-tier IT support tailored to the needs of medium-sized organizations.
• Troubleshoot and resolve IT issues promptly, ensuring minimal disruption to operations.

Microsoft Endpoint Manager (InTune)

• Deliver support and administration for Microsoft Endpoint Manager (InTune).
• Manage device configurations, updates, and security policies through InTune.

Desktop Support

• Offer dedicated support for desktop systems, handling software and hardware issues.

Microsoft/Office 365 Administration and Support

• Administer, manage, and support Office 365 applications and users.
• Address any access, email, or application-related issues within the Microsoft/Office 365 suite.

SharePoint Support

• Assist with SharePoint administration, permissions, and troubleshooting.
• Ensure optimal performance and user experience within SharePoint.

Device Support

• Provide support for a variety of devices including laptops and mobile devices, ensuring they are secure, updated, and optimised for performance.
• Handling Starters, Movers and Leavers - setting up devices and running through inductions as required.

IT Security

• Uphold IT security best practices across all responsibilities.
• Assist in monitoring and mitigating potential security threats.