Outsourced Contact Centre Renewal
Consumer Council for Water
Key details
Procurement
- 65100000 Water distribution and related services
- 80511000 Staff training services
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What happened
The contract runs until 31 Jan 2029.
Description
Tender to obtain a dedicated external resource focused on answering all CCW incoming calls, providing first level advice and support for Water Consumers, reviewing and imputing data into CCW CRM system. Maintaining a quality, customer centric, service to water customers as if it was provided in-house.
Additional information: Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids and communications must be submitted through this portal.
Contact
Identifiers
Explore related tenders
External ID: cf-ocds-b5fd17-14ef5f45-8b94-44a4-ae6e-3f7a02c31c43 • Added 3 October 2026