Tenant Satisfaction Measure (TSM) Surveys 2025
West Kent Housing Association
This tender has closed
The submission deadline for this contract has passed. There may be more active services tenders from West Kent Housing Association, and hundreds more across the UK public sector.
Get tenders like this by email
New tenders like this one, in your inbox every morning. Starts with 14 days of Pro, no card needed.
Unsubscribe in one click. See our privacy policy.
Key details
Procurement
- 79342311 Customer satisfaction survey
What happened
West Kent Housing Association awarded this contract to Acuity Research & Practice Ltd worth £39,520 on 10 Mar 2025. The contract runs until 31 Mar 2027.
Description
*This is for information only, as the contract has been awarded*
The Regulator of Social Housing has set a number of Tenant Satisfaction Measures (TSMs), which we must report on each year. These are a set of measures that help:
- Enable tenants to understand and assess how well their landlord is performing.
- Provide us with invaluable insights and feedback, so we can take action and improve our services.
- The Regulator to monitor and evaluate our performance.
West Kent is seeking a supply partner to undertake the perception survey questions and report the results back in accordance with the Regulator's guidelines. The full details of the services are set out in the Specification.
Awarded supplier
Contact
Identifiers
Explore related tenders
External ID: cf-ocds-b5fd17-12cec5e3-8b76-4029-b3d3-0ac92524f1d2 • Added 3 October 2026