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Complaints Handling Satisfaction Survey
Office Of Rail Regulation
Awarded
services
SME-friendly
This tender has closed
The submission deadline for this contract has passed. There may be more active services tenders from Office Of Rail Regulation, and hundreds more across the UK public sector.
Key details
Contracting authority
Region
London
Delivery: United Kingdom
Contract value
£120,000ex VAT
Submissions closed
21 February 2025
Published
13 March 2025
Procurement
Contract period
24 March 2025 - 31 March 2029
4 years
Procedure type
Open procedure (below threshold)
CPV classifications
- 79311000 Survey services
What happened
Office Of Rail Regulation awarded this contract to M·E·L Research Ltd worth £108,284 on 13 Mar 2025. The contract runs until 31 Mar 2029.
Description
The overall aim of the passenger complaints satisfaction survey is to gain insight into passengers' experiences with the complaints handling procedures of TOCs including compliance with key aspects of the ORR Complaints Code of Practice.
Awarded supplier
Contact
Address
25 Cabot Square, London, E14 4QZ
Email
Identifiers
Buyer reference
ORR/CT/24-84
Notice ID
c1ac845b-598c-43df-a6f3-cc36b62652a9-833613
OCID
ocds-b5fd17-5eaea1e4-8369-4a8b-80f6-f778fd1ee78c
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External ID: cf-ocds-b5fd17-5eaea1e4-8369-4a8b-80f6-f778fd1ee78c • Added 3 October 2026