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WTE IT Service Desk Instances
NHS England
Awarded
SME-friendly
This tender has closed
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Key details
Contracting authority
NHS England
nhs
Region
Leeds
Sector
Contract value
£228,863ex VAT
Submissions closed
5 February 2025
Published
4 April 2025
Procurement
Contract period
1 March 2025 - 28 February 2026
11 months
Procedure type
Call-off from a framework agreement
CPV classifications
- 48000000 Software package and information systems
What happened
NHS England awarded this contract to Freshworks Inc. worth £228,863 on 28 Mar 2025. The contract runs until 28 Feb 2026.
Description
IT Service Desk and Customer Engagement software licences provision for the Technology Enhanced Learning (National) and Healthcare Education Teams (London and Midlands).
Awarded supplier
Supplier
Freshworks Inc.
Award value
£228,863
Award date
28 March 2025
Contact
Address
7-8 Wellington Place, Leeds, LS1 4AP
Contact name
NHSE DDAT Commercial Team
Email
Identifiers
Buyer reference
CF-2957000D0O000000rwimUAA
Notice ID
1e63790e-b288-41e2-be67-ac02912e8905-838726
OCID
ocds-b5fd17-d9d8991e-33d0-4194-a236-7545debbe4e2
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External ID: cf-ocds-b5fd17-d9d8991e-33d0-4194-a236-7545debbe4e2 • Added 3 October 2026