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Provision of Independent Complaint Officers

Hull City Council

Awarded
services
SME-friendly
VCSE-friendly

This tender has closed

The submission deadline for this contract has passed. There may be more active services tenders from Hull City Council, and hundreds more across the UK public sector.

Key details

Contracting authority
Hull City Council
local council
Region
Hull
Contract value
£180,000ex VAT
Submissions closed
24 February 2025
Published
29 May 2025

Procurement

Contract period
1 September 2025 - 31 August 2028
3 years
Procedure type
Open procedure
CPV classifications
  • 85311300 Welfare services for children and young people
  • 85300000 Social work and related services
  • 85310000 Social work services
  • 98000000 Other community, social and personal services

What happened

Hull City Council awarded this contract to Coram Voice | RRC Ltd | Choices and Voices Care LTD worth £180,000 on 15 May 2025. The contract runs until 31 Aug 2028.

Description

Hull City Council (The Authority) has awarded tenders from interested organisations to provide Independent Complaint Officers. The tender was completed as an open procedure consisting of a one stage process. The contract is anticipated to commence 1st September 2025 ending by 31st August 2029 with an option to extend for a period of 2 x 12 month periods. The Authority has estimated the value of the Services to be £60,000 per annum with the total contract value been £360,000.00.

Awarded suppliers (3)

Suppliers
  • Coram Voice
  • RRC Ltd
  • Choices and Voices Care LTD
Award value
£180,000
Award date
15 May 2025

Contact

Address
The Guildhall, Alfred Gelder Street, Hull, HU1 2AA
Contact name
Lucy Pattinson

Identifiers

Buyer reference
20250529150329-104102
Notice ID
1f640f21-94e6-47cf-b7c6-20452e0d8c9c-847368
OCID
ocds-b5fd17-36762bbd-249a-442d-aea8-2d37b5245b97

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External ID: cf-ocds-b5fd17-36762bbd-249a-442d-aea8-2d37b5245b97 • Added 3 October 2026