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FCDO Centralised Telephony Operator Service

Foreign Commonwealth and Development Office

Awarded
services

This tender has closed

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Key details

Region
London
Delivery: British Oversea Territories
Contract value
£2,550,000ex VAT
Submissions closed
8 April 2025
Published
6 June 2025

Procurement

Contract period
26 May 2025 - 25 May 2027
2 years
Procedure type
Call-off from a framework agreement
CPV classifications
  • 64200000 Telecommunications services

What happened

Foreign Commonwealth and Development Office awarded this contract to Foundever GB LTD worth £2,550,000 on 5 Jun 2025. The contract runs until 25 May 2027.

Description

Provision of centralised telephony operator services for the Foreign, Commonwealth & Development Office (FCDO), encompassing both dedicated and non-dedicated call handlers responsible for routing calls to the FCDO's principal global telephone number.

Awarded supplier

Supplier
Foundever GB LTD
Award value
£2,550,000
Award date
5 June 2025

Contact

Address
King Charles Street, London, SW1A 2AH

Identifiers

Buyer reference
tender_478497/1488622
Notice ID
2ceacd08-b6d4-4fff-8972-115c0c726d47-848554
OCID
ocds-b5fd17-b938017c-d9a5-4ef7-9bc8-1e3aec10522e

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External ID: cf-ocds-b5fd17-b938017c-d9a5-4ef7-9bc8-1e3aec10522e • Added 3 October 2026