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IT Service Desk System
The Electoral Commission
Awarded
services
SME-friendly
VCSE-friendly
This tender has closed
The submission deadline for this contract has passed. There may be more active services tenders from The Electoral Commission, and hundreds more across the UK public sector.
Key details
Contracting authority
Region
LONDON
Sector
Contract value
£56,560ex VAT
Submissions closed
1 August 2025
Published
16 September 2025
Procurement
Contract period
29 August 2025 - 28 August 2028
3 years
Procedure type
Call-off from a framework agreement
CPV classifications
- 48000000 Software package and information systems
- 72000000 IT services: consulting, software development, Internet and support
What happened
The Electoral Commission awarded this contract to Freshworks worth £56,560 on 18 Aug 2025. The contract runs until 28 Aug 2028.
Description
The objective of this procurement exercise was to secure a high-quality IT Service Desk solution that supports ticket management, workflow automation, asset management, reporting, and AI functionality, while ensuring value for money and adherence to applicable procurement regulations.
Awarded supplier
Supplier
Freshworks
Award value
£56,560
Award date
18 August 2025
Contact
Identifiers
Buyer reference
WP093
Notice ID
4b0624bf-0eb5-45d9-adcd-aae316dd0f6e-863850
OCID
ocds-b5fd17-15d6efe9-4f01-4559-b802-25a7f618e317
Explore related tenders
External ID: cf-ocds-b5fd17-15d6efe9-4f01-4559-b802-25a7f618e317 • Added 3 October 2026