Future NHS Workforce Solution
N H S Business Services Authority
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Key details
Procurement
- 48450000 Time accounting or human resources software package
- 72212450 Time accounting or human resources software development services
- 72212451 Enterprise resource planning software development services
- 72222300 Information technology services
- 72260000 Software-related services
- 79211110 Payroll management services
- 79410000 Business and management consultancy services
- 79600000 Recruitment services
- 79900000 Miscellaneous business and business-related services
- 80420000 E-learning services
What happened
N H S Business Services Authority awarded this contract to Infosys Limited worth £1,172,968,000 on 10 Oct 2025. The contract runs until 19 Oct 2035.
Description
The Authority has procured a supplier to develop a new transformed integrated workforce management solution for the NHS in England and Wales. The current Electronic Staff Record (ESR) service includes HR and payroll; learning; talent management; Total Reward Statements and workforce reporting. It is supported by a supply of systems, support and auxiliary services that enable its effective utilisation. ESR currently pays over 1.9m NHS employees every month, equivalent to around five percent of the UK workforce. The future NHS workforce solution will fulfil the ambition of providing the NHS with a user centred digital workforce solution to empower people from both national and local organisations to carry out their roles effectively and efficiently, supporting them through their journey with the NHS. The supplier will manage the ESR service, transform, develop, implement and manage the future NHS workforce solution and once migration of user organisations completes, decommission the ESR service.
Additional information: Link to previous Contract Notice relating to this procurement
https://www.contractsfinder.service.gov.uk/Notice/90a6918c-4b89-4f4f-adab-9f13b117a146
Awarded supplier
Contact
Identifiers
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External ID: cf-ocds-b5fd17-1247e9ac-7e81-4522-ad52-36620ac3083c • Added 3 October 2026