Call Back Assist, Install, Licences, Support & Maintenance
Warwickshire Police
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Key details
Procurement
- 48000000 Software package and information systems
- 51340000 Installation services of line telephony equipment
- 64210000 Telephone and data transmission services
What happened
Warwickshire Police awarded this contract to Zetron Limited worth £134,495 on 7 Mar 2024. The contract runs until 31 Mar 2027.
Description
The Police & Crime Commissioner for Warwickshire has awarded a contract for Call Back Assist (CBA) to effectively manage demand and enable the public to receive a call back rather than remain on hold when contacting the 101 service. This has been awarded to the incumbent provider of the Authority's telephony system. CBA is considered the more viable option to integrate with the existing telephony, integrating another solution would be costly and have greater risk of operational failure.
Awarded supplier
Contact
Identifiers
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View all →External ID: cf-ocds-b5fd17-5419f7a4-4968-4de0-9968-0aad52aefa04 • Added 3 October 2026