Warden Call Digital Upgrade and Maintenance

A warden call system is a emergency communication system used in our stock of sheltered accommodation, to help residents—especially elderly or vulnerable individuals—contact staff or emergency services quickly.

Following approval of Ofcom and as part of Openreach’s digital switchover programme from analogue to digital, Openreach in 2017 announced their planned replacement of all PTSN Analogue Lines by 2025 (in advance of this date, Openreach will be withdrawing such analogue equipment/packages at short notice).

The need is for a deliverable roadmap to complete the migration and upgrade of digital connectivity, to the sheltered accommodation in the London Borough of Hounslow. This will mean replacing the existing PSTN copper lines with a digital solution (UDC) Universal digital communicator, the UDC will provide reliable proven communication from the existing Warden Call system to a digitally ready alarm receiving centre.

We will negate the need to carry out expensive digital warden call system upgrades to LBH sheltered housing stock, by carrying out the above works.

As part of the contract we will require a 36-month maintenance contract to cover the system plus the new installed digital equipment by including it in once contract ensure we have a competent supplier tied in for the next three years.