Housing and Assets Satisfaction Surveys
London Borough of Hounslow
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Key details
Procurement
- 79311000 Survey services
- 79342310 Customer survey services
- 79342311 Customer satisfaction survey
What happened
London Borough of Hounslow awarded this contract to Kwest Research Limited worth £139,378 on 10 Jun 2026. The contract runs until 30 Jun 2029.
Description
The contract is for the provision of a consolidated Housing and Assets resident satisfaction survey service, covering:
- The statutory annual Tenant Satisfaction Measures (TSM) perception survey
- The annual Leaseholder Satisfaction Survey
- Monthly Repairs, Caretaking, Anti-Social Behaviour (ASB) and Tenancy Sustainment satisfaction surveys
The supplier will be responsible for the full end-to-end delivery of all surveys, including sampling, resident contact, administration, data capture, secure handling of personal data, analysis, reporting, and delivery of regulator compliant outputs. The contract will support statutory reporting to the Regulator of Social Housing (RSH) and provide ongoing insight to drive service improvement across Housing Services.
Awarded supplier
Contact
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View all →External ID: procontract-register-2ae9148d-b22d-f111-813c-005056b64545 • Added 1 October 2026