TC1024 Reissued Neighbourhood Services - Case Management System

Manchester City Council are looking for a solution with flexible capacity; this will include but not exclusively require over 300 users to be able to use the system at any given time and include sufficient storage capacity. There must also be the ability for the solution to have flexibility for the 20% capacity growth within the pricing structure.

The following teams are in scope of this project:

• Community Safety - ASBAT
• Compliance & Enforcement, which includes:
  • Trading Standards
  • Environmental Protection Team
  • Food, Health & Safety and Airport Team
  • Licensing & Out of Hours Teams
  • Environmental Crimes Team
  • Neighbourhood Compliance Teams
  • Housing Compliance Team
  • Compliance Support Team
• Licensing – Premises, Taxi and Taxi Compliance

Manchester City Council (MCC) wish to procure a case management system to replace the current case management system. The new case management system should allow the following business capabilities:

• Case Management
• CRM and collaboration
• Document Management and Reporting
• Mobile Technology
• Resource Management
• System Integration
• Programme Management

TC1024 Reissued Neighbourhood Services - Case Management System

Manchester City Council are looking for a solution with flexible capacity; this will include but not exclusively require over 300 users to be able to use the system at any given time and include sufficient storage capacity. There must also be the ability for the solution to have flexibility for the 20% capacity growth within the pricing structure.

The following teams are in scope of this project:

• Community Safety - ASBAT
• Compliance & Enforcement, which includes:
  • Trading Standards
  • Environmental Protection Team
  • Food, Health & Safety and Airport Team
  • Licensing & Out of Hours Teams
  • Environmental Crimes Team
  • Neighbourhood Compliance Teams
  • Housing Compliance Team
  • Compliance Support Team
• Licensing – Premises, Taxi and Taxi Compliance

Manchester City Council (MCC) wish to procure a case management system to replace the current case management system. The new case management system should allow the following business capabilities:

• Case Management
• CRM and collaboration
• Document Management and Reporting
• Mobile Technology
• Resource Management
• System Integration
• Programme Management

The term of the Contract will be for an initial 5 years post implementation, with the option to extend for up to 4 years in total. Extension up to 2 years + up to 2 Years. Should a full 2 years not be taken on either of the extensions the option to extend further up to the full 4 years may be taken. Additional information: The Council is using the e-business portal known as the Chest. Applicants should register their details at the following link www.the-chest.org.uk. Applicants will need to electronically submit their completed tender documents, including online questionnaire, via the on-line portal by 11am 6th June 2022 as referred to in IV.2.2. Any clarification queries must also be submitted via the Chest website by the date referred to in the tender documentation. The contract will be for 5 year(s), expected to commence November 2023 with an option to extend for 2 years + up to 2 Years. The selection and award criteria, specification requirements and contract performance conditions may relate in particular to social and environmental considerations as relevant to the subject matter of this project. The Council reserves the right not to award the contract/framework, as a result of this Contract Notice. The Council shall not be liable for any costs or expenses incurred by any organisation in responding to this notice or in tendering for the proposed contract/framework. All submissions must be in English. Tenders and supporting documents must be priced in pounds sterling. As per Regulation 26(4).

2 extension option(s) available, 0 taken; up to 48 months in total