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Resident perception/satisfaction surveys

London Borough of Lewisham

Awarded
services

This tender has closed

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Key details

Contracting authority
Region
England
Delivery: England, United Kingdom
Contract value
£216,000ex VAT
Submissions closed
24 February 2025
Published
11 April 2025

Procurement

Contract period
1 April 2025 - 1 April 2028
Initial 24 months, options to extend 12 months, total 36 months
Contract review date
3 January 2028
Procedure type
Other (CCS - DPS Framework)
CPV classifications
  • 79342310 Customer survey services
  • 79342311 Customer satisfaction survey

What happened

London Borough of Lewisham awarded this contract to Acuity Research & Practice worth £216,000 on 31 Mar 2025. The contract runs until 1 Apr 2028.

Description

The services will include, but are not limited to:

  • Conducting a quarterly perception satisfaction survey of Lewisham Council housing residents, providing results through data files and an online interactive dashboard, and a written report every quarter.
  • Conducting transactional satisfaction surveys of Lewisham Council housing residents and providing results through data files and an online interactive dashboard.
  • Conducting census perception satisfaction surveys for Lewisham

Additional information

1 extension option(s) available, 0 taken; up to 12 months in total

Awarded supplier

Supplier
Acuity Research & Practice
Award value
£216,000
Award date
31 March 2025

Contact

Address
4th Floor Laurence House, Catford, SE6 4RU
Contact name
Mr Adeyinka Okude
Phone

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External ID: procontract-register-3bf65eb3-efdf-ef11-8133-005056b64545 • Added 1 October 2026