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R6022: Digital Engagement and Customer Service
Tower Hamlets
Awarded
This tender has closed
The submission deadline for this contract has passed. There may be more active tenders from Tower Hamlets, and hundreds more across the UK public sector.
Key details
Contracting authority
Tower Hamlets
local council
Sector
Contract value
£303,220ex VAT
Submissions closed
Not stated by buyer
Procurement
Contract period
9 September 2024 - 8 September 2027
Initial 36 months, options to extend 12 months, total 48 months
Contract review date
8 September 2027
Procedure type
Other (Direct Award)
CPV classifications
- 72222000 Information systems or technology strategic review and planning services
What happened
Tower Hamlets awarded this contract to GRANICUS-FIRMSTEP Ltd on 12 Mar 2026. The contract runs until 8 Sept 2027.
Description
Digital Engagement and Customer Service
Additional information
1 extension option(s) available, 0 taken; up to 12 months in total
Option: 12 months, from 2027-09-09, to 2028-09-08, Option to extend for 12 months
Awarded supplier
Supplier
GRANICUS-FIRMSTEP Ltd
Award date
12 March 2026
Contact
Contact name
Mr Mohammed SAYED
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External ID: procontract-register-48dae3f7-2e1e-f111-813c-005056b64545 • Added 1 October 2026