24/7 IT Service Desk
London Borough of Redbridge
This tender has closed
The submission deadline for this contract has passed. There may be more active services tenders from London Borough of Redbridge, and hundreds more across the UK public sector.
Key details
Procurement
- 72000000 IT services: consulting, software development, Internet and support
What happened
London Borough of Redbridge awarded this contract to Agilisys Limited worth £777,000 on 23 Mar 2026. The contract runs until 16 Nov 2029.
Description
This service will manage our 24/7 IT Service Desk and will provide significant improvement in performance such as calls answered in under 30 seconds, the percentage of calls lost and resolution of tickets. The benefits of the contract are: 1. 24/7 IT support services for our colleagues and customers
2. Reduced call drop rates for customers
3. Improved responsiveness to customer IT issues 4. A faster turnaround on incident and service requests
5. Reduced reputational damage due to the risks that come with a lack of Out of Hours support being provided to key customers
6. The ability to rapidly surge/scale support staff both up and down rapidly as business and environmental conditions demand
7. Reduced threat of effective cyberattacks due to 24/7 triaging of any security incidents flagged by our staff and customers
8. Improved business continuity through having our first line service desk activities geographically outsourced. The Service Commencement Date shall be 16th November 2026 for a period of 36 months via Direct Award Procedure utilising CCS, Technology Services 3 (TS3) RM6100.
Awarded supplier
Contact
Explore related tenders
Other tenders from London Borough of Redbridge
View all →External ID: procontract-register-d9e8795b-08fd-f011-813c-005056b64545 • Added 1 October 2026