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RPA Vendor Support

Department For Environment Food & Rural Affairs

Awarded
services
SME-friendly
VCSE-friendly

This tender has closed

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Key details

Contracting authority
Region
LONDON
Delivery: United Kingdom
Contract value
£560,000ex VAT
Submissions closed
17 September 2026
Published
1 October 2026

Procurement

Contract period
17 October 2026 - 16 September 2029
3 years
Procedure type
Call-off from a framework agreement
CPV classifications
  • 72000000 IT services: consulting, software development, Internet and support

What happened

Department For Environment Food & Rural Affairs awarded this contract to Insight Direct (UK) Ltd worth £559,315 on 24 Sept 2026. The contract runs until 16 Sept 2029.

Description

The requirement is for Rural Payments Agency (RPA) vendor support which is hosted across two datacentres, one for Development, Test and Disaster Recovery and the other for Production. Rural Payments Service (RPS) comprises of business critical applications including the Rural Payments Portal - Siti Agri, the Customer Portal and database, the Land Management System (LMS) and the Data Warehouse (DWH).

It is expected that some components will be replaced over the coming years, however there are others that are likely to remain for some time. It is likely that the Customer Portal and Payments Portal will remain in operation for several years until transition plans are confirmed.

This is a critical service requirement, without this contract Defra Group will not be able to guarantee service continuity in enabling the RPS to make payments to landowners. This strategy is to safeguard a specific service that Defra requires and to investigate other longer-term options to move to the cloud and become more cloud native.

This is a critical service requirement, without this contract Defra Group will not be able to guarantee service continuity in enabling the RPS to make payments to landowners.

The initial call off period is for 3 years with the possibility of 1+1 extension options to ensure continuity of a critical requirement.

Awarded supplier

Supplier
Insight Direct (UK) Ltd
Companies House: 02579852
Award value
£559,315
Award date
24 September 2026

Contact

Address
Seacole Building, London, SW1P3JR

Identifiers

Buyer reference
C34769 - RPA Vendor Support
Notice ID
f7fce0b4-1f3e-4c9c-9e6a-140634fdf04d-916126
OCID
ocds-b5fd17-3ff86939-91a9-43b0-b821-2d7f7436d06b

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External ID: cf-ocds-b5fd17-3ff86939-91a9-43b0-b821-2d7f7436d06b • Added 1 October 2026