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UREGNI - Customer Care Register Project Manager

Utility Regulator

Live
Confirmed tender
services
Above threshold
SME-friendly
Northern Ireland

Key details

Contracting authority
Utility Regulator
Public authority - central government
Region
Belfast
Delivery: Northern Ireland, United Kingdom
Contract value
£185,000ex VAT
£222,000 inc VAT
Deadline
5 October 2026
Enquiry deadline
25 September 2026(questions / clarifications)
Award decision
30 October 2026(estimated)
Published
4 September 2026

Procurement

Contract period
30 October 2026 - 29 October 2028
2 years
Possible extension to 29 April 2029 · 2 years, 5 months in total
Extension terms: Following the initial contract period there is an option to extend for a period of six months. . Optional extension periods will be subject to review and satisfactory performance assessment by the Contracting Authority
Procedure type
Open procedure
CPV classifications
  • 71314000 Energy and related services
  • 71314200 Energy-management services
  • 71314300 Energy-efficiency consultancy services
  • 73100000 Research and experimental development services
  • 73200000 Research and development consultancy services
  • 73210000 Research consultancy services
  • 72224000 Project management consultancy services
  • 73000000 Research and development services and related consultancy services
  • 73220000 Development consultancy services
  • 79210000 Accounting and auditing services
  • 90713000 Environmental issues consultancy services
  • 09300000 Electricity, heating, solar and nuclear energy

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Description

The Northern Ireland Authority for Utility Regulation (UR) requires a Supplier to develop, implement and manage the delivery of a project plan for Phase 1 (only) of the Customer Care Register project. This phase will see the development and implementation of a joint electricity and gas CCR (referred to as the ‘energy CCR’). The energy CCR will be a two-tiered register with a medical tier (for those reliant on electricity for healthcare needs and those with a terminal illness) and a needs-based tier. The water CCR will remain as a single tiered CCR during Phase 1 and needs-based recording will not be introduced for water during this phase. Further details on requirements are outlined in the Specification document.

Contact

Address
Millennium House, 16-22 Great Victoria St, Belfast, BT2 7AQ
Contact name
Name
Email
Email address
Phone
Phone number

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Identifiers

Buyer reference
ID 6555532
Notice ID
083921-2026
OCID
ocds-h6vhtk-06f253

External ID: fts-ocds-h6vhtk-06f253 • Added 4 September 2026